Frequently Asked Questions
- Who can buy from JC Sales?
- What’s the first step in becoming a JC Sales customer?
- Why should I buy from JC Sales?
- Is there a minimum order requirement?
- How does your shipping process work?
- Does JC Sales ship overseas?
- What is your Return Policy?
- How long will it take to get my order?
- How are freight calculations made?
- What should I do if some items are missing when I receive my order?
- What should I do if some items are damaged?
Who can buy from JC Sales?
Anyone who has a business license and is reselling merchandise can buy from JC Sales. We specialize in providing products to dollar stores, discount stores, pharmacies, convenience stores, grocery stores, and distributors.
What’s the first step in becoming a JC Sales customer?
- Register online
- Copy of your business license for retail
- Copy of State tax license
- Federal tax ID number
- Picture ID
Once you provide us with your business information, one of our experienced and knowledgeable salespeople will contact you shortly with your JC Sales customer password. Once you have your password, you can submit your order online, and you will be contacted by a salesperson to complete the transaction. Your salesperson will discuss the shipping details with you.
Why should I buy from JC Sales?
We are a full service wholesaler offering quality, price competitive products. Our inventory provides the largest assortment of products in the industry. With our experience, we have proof about which items will sell. Other companies will tell you what they think will sell; at JC Sales, we know what sells. Our professional salespeople will be glad to discuss trends with you.
Is there a minimum order requirement?
We do require a minimum order of $300.
How does your shipping process work?
You can arrange for your own transportation or select our shipping options. We use several regional and national carriers and freight brokerage companies to provide you with the best value options. If the delivery is time sensitive, you must provide must have date upfront. Our international customers must arrange transportation of their orders. We will load the container for our export customers but we do not handle transportation of exported items.
Does JC Sales ship overseas?
We supply products to exporters but we do not deliver products outside the United States. Customers must take delivery of the products in the United States and must expressly assume responsibility, in writing, for exporting the products outside of the United States and for complying with all applicable U.S. laws, including but not limited to obtaining any export authorization from the U.S. Government and preparing and submitting relevant export documents.
What is your Return Policy?
Customers who wish to return their merchandise because they are simply not satisfied with the item(s) may do so within 10 days from the date of receiving the purchase. However, return customers will bear the cost of return shipping and a 20% restocking fee.
* Please Note: Returns will not be accepted without prior contact or authorization from your salesperson. Contact 877-500-9994
How long will it take to get my order?
Once we receive your order, we will process it the same day. You will receive a call from one of our salespeople within 24-48 hours. Once your order is confirmed, shipping takes another 2-3 days.
How are freight calculations made?
Freight fee is based on Freight carrier and brokerage electronic rate API’s and is based on market rates. JC Sales just passes through these rates.
What should I do if some items are missing when I receive my order?
Claims for shortages require a copy of the delivery receipt (DR) from the trucking company, which must be signed by the driver. You must also provide us a list of items and/or quantities you claim to be short.
In the unfortunate case of a shipping shortage, JC Sales can only offer a refund for the purchase cost of the missing merchandise, or credit towards future purchase from JC Sales. We will not ship any of the short shipped items to the customer.
What should I do if some items are damaged?
The customer is responsible for inspecting and counting the merchandise at the time of delivery. Any physical damages or discrepancies such as crushed, opened, loose, or missing cartons must be noted on the drivers receipt at time of delivery.
Reporting Claims
Claims for lost, damaged or defective merchandise must be reported to your JC Sales salesperson within 2 days of the receipt of the merchandise. We must also receive a FAX or E-MAIL containing the list of the damaged, defective or missing item numbers, their corresponding quantities and a brief explanation. JC Sales may refer your claim to the freight company after reviewing it.
Claim Requirements
All claims take approximately 2 to 3 weeks to process.
Claims should include a detailed description, a photocopy of the invoice with the item number(s) encircled and delivery receipt (DR) (all discrepancies must be noted on that receipt). If your claim is for a damaged or defective item, it is important for you to submit a picture and/or sample of the item itself. This serves not only as evidence of damage but also speeds up the claim's resolution. All claims are determined on a case-by-case basis.
